From 70% Collections to Their Best Month Ever

How in-person coaching helped one practice turn the tide

In early 2024, a three-doctor dental practice in Southeast Michigan was feeling the pressure. Collections had slipped below 70%, overhead was rising, and burnout was creeping in.

Within nine months?

They hit 104% collections – their first time hitting 100% in four years. That same month, they also broke a personal record: $598,000 in production and collections. Their highest ever!

What changed?

They started working with Benco Practice Coaching in September, 2024 – and leaned into consistent, in-person support that helped them reset the foundation of their business.

Here’s what we tackled together:

• Ran a break-even analysis to spot missed opportunities -– including switching to Benco Brands disposables to significantly reduce supply costs
• Cut overhead by 5% — and still gave the team a 2% raise!
• Built a team-wide bonus system to boost accountability
• Clarified job roles and updated job descriptions
• Introduced block scheduling to improve daily flow
• Completed a full coding audit for team-wide-calibration of misused and underutilized codes

But the biggest win? More time back….

Two doctors now work just four days a week. Their associate reduced to 11 days/month. The practice is growing – and they’re working less.

This is the power of in-person coaching: Better systems. Better results. Better work-life balance.

Ready to transform your practice?

Let’s talk about how Benco’s In-Person Coaching can support your growth.

Click here to connect with a Coaching & Education Partner today.