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Disinfecting Wipes: The Shortage Is Everywhere

If customers are asking why Benco is out of stock on wipes, the answer is simple: everyone, everywhere is experiencing severe shortages.

The bad news…
Despite manufacturers doing everything they can to increase production, Clorox (for example) reports that demand has spiked by a whopping 500%. They’re running their plants 24/7, but it will still be some time before supply catches up with demand. A shortage of materials like substrate (the towels wipes are made from) and cannisters are also causing a bottleneck. This is a global issue as reported by CNN, Good Morning America, and countless other media outlets.

The good news…
While we’ve reduced our allocation of wipes, we’ve been able to increase our allocation of disinfecting liquid. Customers don’t really “need” wipes, they just like the convenience, and we can sell them liquid and dry towels in the meantime until wipe availability improves. For example, the same solution in CaviWipes is available separately in CaviCide spray bottles and gallon refills.

See the attached sell sheet showing customers how to start using this alternative to wipes…it’s as easy as 1-2-3 and as simple as spray and wipe.


Also, if customers who are used to ordering wipes aren’t sure how much liquid to order instead, use this chart as a rule of thumb to help them.

Unfortunately, this issue with shortage is completely out of our control,and substituting disinfecting liquid and dry towels is a good way to keep the orders coming in and customers happy for now. AND we are continuing to work with new vendors like Toppen(Dolfinpods) to bring in alternative disinfecting products for our customers.


Find the latest news and updates about the Coronavirus below.


External COVID-19 Resource Centers
Benco Dental Articles
Dental Specific Articles
Non-Dental Specific Articles
Help for Small Businesses


Previously Recorded Webinars


Dentistry 2020 & Beyond
Back to Business, Building Confidence for the New Normal
Coping During Crisis Modules


Thursday, August 6th, 2020
FAQ: Rising Prices and Limited Supply of PPE

Benco Dental is committed to fighting inflated PPE pricing while maintaining inventory levels and ensuring the integrity of our supply chain. To better understand what that entails within the context of our current market, we want to make clear exactly what we are doing as well as what is outside the scope of our control. ...

Wednesday, July 22nd, 2020
3M Updates Ongoing Actions to Combat COVID-related Fraud

3M has created resources to fight fraud, filed 18 lawsuits and removed thousands of deceptive websites and social media posts to stop pandemic profiteers. ST. PAUL, Minn.--(BUSINESS WIRE)-- 3M is sharing results of the global efforts the company launched in March to combat fraud connected to the COVID-19 pandemic. 3M ...

Monday, July 20th, 2020
Weekend Update, 07.19.20

Benco Dental We've experienced some growing pains over the past few weeks … but we can also celebrate our excellent customer scores during 2Q20.  We first reported on our 2Q20 score a few weeks ago, when we also announced that Nice/Satmetrix, the company that invented NPX, will be completing a case study on how we ...

Tuesday, July 14th, 2020
Weekend Update, 7.12.20

The three stages of our CV19 journey… Stage 1:  The Shutdown.  Dentistry is closed and Benco enters 'suspended animation.'Stage 2:  The Reopening.  Dentistry and Benco awaken, but neither is back to full speed. This week, we officially exit Stage 2, and enter Stage 3… Stage 3:  ...

Wednesday, July 8th, 2020
Learning Center

Visit our learning center to access additional Practice Transition resources. Read ...

Monday, July 6th, 2020
A Letter from Our Executives

To Our Customers, As you’re well aware, the COVID-19 pandemic has led to an unprecedented and sudden worldwide spike in demand for infection control products. Severe supply chain disruptions are impacting our ability to fulfill certain orders at this time. Unfortunately, it will be some time before the situation ...

Sunday, July 5th, 2020
Chuck’s CV19 Update 7.05.20

Today is the day that we celebrate the founding of America, in all of its wonderful and messy glory.  Suggestion:  begin the day by reading the document that started our nation on its journey, the Declaration of Independence, written over 240 years ago by imperfect men laying out their reasons for separating from ...

Monday, June 29th, 2020
Chuck’s CV19 Update 6.28.20

Source:  Johns Hopkins University, 6/28/20 Benco Dental Unfortunately, CV19 isn't going away soon… last week, cases in the U.S. hit a new high (see scary graph above, which shows daily confirmed new cases on a five-day moving average)… with more cases reported on Saturday than any day since the pandemic ...

Monday, June 22nd, 2020
Chuck’s CV19 Update 6.21.20

Benco Dental A few weeks ago, a customer reached out to complain.  It wasn't about an order that had gone missing, or extended hold times in Customer Care, or even a technician who didn't arrive on time.  This complaint was about a Benco associate's Facebook posts, which the customer felt were inflammatory.  Good ...

Monday, June 15th, 2020
Chuck’s CV19 Update 6.14.20

Benco Dental  Reopened businesses… political protests and rallies… individuals venturing out… some sporting events...  No matter the root cause, every expert predicts that CV19 infections, and deaths, are sure to increase in the weeks to come.  And, no matter your own beliefs and actions, our objective is ...

Friday, June 5th, 2020
We Emb(race) One Human Family

Benco Dental We are saddened and angered by the events of the past few weeks… the violence and videos, public protests and private anguish, all bringing attention to racism and intolerance that have been persistent in our society for far too long. We are speaking out because the victims of these incidents could ...

Monday, June 1st, 2020
Chuck’s CV19 Update 5.31.20

By one key measure, we've been kicking butt over the past few months… visits to  In April, our website traffic was nearly double February.  In fairness, Henry Schein's website traffic was also up significantly… but Patterson's was flat, and Net32 was actually down by (25%).  Certainly ...

Tuesday, May 26th, 2020
Chuck’s CV19 Update 5.25.20

Everywhere you look, it seems like the world is coming apart.  But we've got lots of reasons to celebrate… and say THANK YOU!• Our financial results for April, our first full month of 'suspended animation,' showed a loss that was $2.2M lower than we originally forecast in mid-March, when dentistry shut down, ...

Monday, May 18th, 2020
Chuck’s CV19 Update 5.18.20

Benco Dental  The 'new normal'… Benco in a post-CV19 world.  Over the past few weeks, we've welcomed many associates back to work (woo hoo!), and our sales are beginning to trend upward as dentistry reopens across the United States (see note below).  So it's time to think about how Benco will look and feel in ...

Sunday, May 10th, 2020
Chuck’s CV19 Update 5.10.20

Benco Dental As dentistry reopens across the U.S., fault lines are emerging in key areas… …between dentists and hygienists over PPE requirements, with the ADA recommending 'use the highest level of PPE available when treating patients,' and the American Dental Hygienists Association (ADHA) recommending 'in the ...

Monday, May 4th, 2020
Chuck’s CV19 Update 5.03.20

Even as the nation continues to battle CV19, and states are debating how and when to reopen, we're seeing signs that dentistry is beginning to awaken… and we're awakening along with it.  Last week was an exciting one at Benco, with associates called back to work and record-breaking sales.* *Well, 'record breaking' ...

Thursday, April 30th, 2020
BENCO (1)-(2)-(3)

Benco Dental Three things you need to know, direct from senior leadership, for three minutes of light reading or less. This week: rolling out Benco's detailed roadmap for getting customers safely back to practicing, how we're fighting to ensure dentists get their fair share of PPE, and a possible solution to the N95 mask ...

Monday, April 27th, 2020
Chuck’s CV19 Update 4.27.20

COVID Update #7 Benco Dental What we do is important… because our customers are at high risk.  Of course, everyone around the world is suffering due to the outbreak of CV19, with total deaths around the world now exceeding 200,000.  Going forward, no one is quite sure what the future holds, but many experts ...

Thursday, April 23rd, 2020
BENCO (1)-(2)-(3)

Benco Dental Three things you need to know, direct from senior leadership, for three minutes of light reading or less. This week: where customers need help reopening and how we're stepping up...why lasers could be tomorrow's hottest big-ticket buy...and why the waiting room of 2019 doesn't work in 2020. (1) ...

Monday, April 20th, 2020
Chuck’s CV19 Update 4.11.20

While our competitors are struggling with downsizing and trying to figure out their next moves, we've pivoted to the future. Our Future of Dentistry Task Force, under the leadership of Design Manager Melissa Sprau and Director of Business Development Julie Radzyminski, met several times this week, expanding its scope ...

Friday, April 17th, 2020
BENCO 1-2-3

Benco Dental Three things you need to know, direct from senior leadership, for three minutes of light reading or less. This week: how we're accelerating internal innovation by connecting our business processes faster and smarter…the science behind Benco's COVID-19 screening test…and why today's retiring dentists are ...

Monday, April 13th, 2020
Get Your Masks and Gloves Here!

While we are carefully watching our inventory to provide masks and gloves for customers and our associates actively working in the field and distribution centers, we do want to make a limited supply (1 box of each) available to associates (active and furloughed) for personal use.  This will be handled by payroll ...

Monday, April 13th, 2020
BENCO (1) (2) (3)

Benco Dental Three things you need to know, direct from senior leadership, for three minutes of light reading or less. This week: how we're keeping customer relationships strong while dentistry is on hold...testing new ideas for success...and why the fight against counterfeiting is more important than ever. (1) BEING ...

Monday, April 13th, 2020

“It is under the greatest adversity that there exists the greatest potential for doing good, both for oneself and others.” - Dalai Lama XIV COVID-19 is arguably the greatest adversity that Benco has ever faced.  Even in the devastating flood of 1972, Larry, Sally and the team very clearly knew the ...

Friday, April 10th, 2020
Benco Leadership Team – Announcing Our ‘Future of Dentistry’ Task Force

Benco Dental We know our customers are anxious about CV19 (and probably scared and confused, too). It's an uncertain time to be a dentist, and they're looking to us for answers and direction. We all want clear information about moving forward, but it's hard when the news is changing all the time. Customers need to ...

Sunday, April 5th, 2020
Chuck’s CV19 Update 4.5.20

Signs in NYC stores, as pictured this week in the NY Times. Benco Dental While other dental organizations are still figuring out how they will deal with the CV19 crisis, Benco has already moved ahead, starting with a 'Future of Dentistry' Task Force.  As the first to make the difficult decisions, we now ...

Friday, April 3rd, 2020
A Message From George Rable

As we kick off the 'Stay in Touch' site, I could not think of a better way to do so than re-post Larry's message that was part of a recent Senior Leadership Team 'Buzz' post. Here it is in case you missed it: Let's end with wisdom from our fearless leader, Chief Customer Advocate Larry Cohen. 'In 1972, Benco endured a ...

Thursday, April 2nd, 2020
Operations Inspiration – Who Are Your Warriors?

By Tom Hart “Fate whispers to the warrior, ‘You can not withstand the storm.’ The warrior whispers back, ‘I am the storm.’” – Unknown I’ve been very fortunate throughout my career to work beside people every day who inspire me. Benco has certainly been no exception to that. If you are watching the ...

Saturday, March 28th, 2020
Chuck’s CV19 Update: 3.28.20

Benco DentalThis week was tough for all of us… but necessary.  Putting the organization into a state of 'suspended animation' while our customers are closed allows us to (1) stay open for business as needed, (2) flex our staffing, market by market, and (3) take advantage of assistance from key government ...

Monday, March 23rd, 2020
COVID-19 Update: Temporary Policy Change Regarding Infection Control Products

Effective immediately and until further notice, Benco will not be able to accept returns of certain products including masks, gloves, disinfectant wipes and some others. Here's why: These are extraordinary circumstances, and we regret any inconvenience. Supply for these products isn't even close to catching up with ...

Thursday, March 19th, 2020
Benco’s Recommendations for Office Closures

By Scott Smith We did the homework with speaking with major manufacturers on their recommendations for dental offices that will need to shut down longer than a few days. It’s not as easy as pulling the shades and locking the door, so here’s some help to ensure the systems will restart when you are ready to ...

Thursday, March 19th, 2020
How To Turn Downtime Into Productive, Practice-Building Preparation During The Coronavirus Crisis

by Alison McPhail I'm a Friendly Benco Rep in New Jersey, and while my customers' practices are temporarily grinding to a halt, that doesn't mean the next few weeks have to go to waste. There are plenty of big and little things you can do now to make your practice stronger when it reopens. In addition, there are pesky ...

Wednesday, August 3rd, 2016
PracticeGPS – ProSites


Monday, July 25th, 2016
Offie Supplies Ad 2016


Thursday, July 21st, 2016
Office Supplies

Get everything you need all in one place. Benco Dental offers a complete line of office supplies to keep your practice moving in the right direction. Shop from multiple office categories and never have to leave the ...

Sunday, January 3rd, 2016
PRO-SYS® Professional


Sunday, January 3rd, 2016
MEGA’GEN Implants


Sunday, January 3rd, 2016
STRAUMANN CARES® IO Scanner and CareStream CS 3600 Scanner

Experience the latest technology in dentistry. CAD/CAM brings fast, accurate and painless results all in OneVisit. Take control of tooth restoration and enhance your dental ...