From: Charles Cohen, President
Re: Vendor Policy

At Benco Dental, we are proud to represent the products of many manufacturers. At certain times, Benco management may pay bonus commissions or spiffs on selected products; however, it has always been our policy to support all our manufacturers regardless of sales, marketing or distribution issues.

At Benco, we pledge to support our vendors as follows:

• Benco will service and pay a sales commission on any
  product for which we are an authorized distributor. By "service,” we mean:
  
  • install new equipment and repair existing equipment;
    
  • carry a reasonable inventory of replacement parts;
    
  • provide warranty service according to manufacturer specifications;
    
  • train service technicians, sales representatives, designers and inside support personnel on the product line.
    
    
• Benco will always accept an order for a product we sell when the manufacturer has created the order, or the customer has selected the product.
  
  

Likewise, we expect the following support from all of our vendors:

• Vendors will provide a reasonable level of service regardless of our purchase levels. By “service,” we mean:
  
  • delivery;
    
  • technical and marketing support;
    
  • access to marketing/sales promotions and programs;
    
  • fair pricing and returns policy;
    
  • on-site customer support as needed;
    
  • indemnity for product liability;
    
  • respect in all interactions.
    
• Vendors will not refer Benco customers to competing distributors, nor will vendors discuss the nature of their distributor relationships with Benco customers.
  

Thank you for understanding, and please let me know of any violations of this policy.